Concrete Floor Barrier Home Depot
Navid’s abstraction wasn’t bad: he capital to install copse floors in his condo, and chose to appoint installers from the abundance area he bought the attic and supplies, Home Depot. This should be a simple transaction: he gives them money, they appear over and put floors in his condo. It’s aloof that article that advisers assured Navid wouldn’t be a botheration aback became a problem. There’s a ample dip and some cracks in his subfloor, and Home Depot’s aboriginal asperous appraisal for how abundant it would fix to amount the botheration was abundant lower than it should accept been. Navid agreed to pay that expense, and the contractors absolved off the job anyway, adage that they wouldn’t be able to assurance the work. Now Navid is ashore with a lot of food and a ripped-up floor.
The Home Depot is currently putting me through one of the affliction chump acquaintance of my life.
I afresh purchased a address and absitively that I capital to alter the carpeting with a copse floor. After ripping out my carpet, I was anxious because I begin that my accurate subfloor had assorted cracks and biconcave hardly appear the centermost of the room. I talked to 3 altered Home Depot attic reps at a abundance #[redacted] who all said that the installer ability accept to put bottomward a self-leveling admixture afore installing the wood, but that would be a adequately simple and bargain process. They all recommended scheduling an arrangement to accept addition appear out, admeasurement my condo, and attending at the floors.
I appointed this appointment, and aback the measurer came out, I asked him about the subfloors. He additionally told me they wouldn’t be a problem. He said I ability accept to absorb “one or two hundred dollars” added to get the cracks abounding and the attic leveled, but it wasn’t a big deal. Based on this information, I absitively to additionally rip out the coat attic already in my kitchen and install the new copse there too so that my floors would be constant throughout the condo.
Over the abutting week, I talked to 7 or 8 altered buzz reps in Home Depots adduce administration accepting quotes on altered wood, underlayment, and abstraction combinations. I asked best of these reps if the asperous floors would be a botheration (I capital to err on the ancillary of attention so I kept allurement to see if anyone had concerns), and they all said it wouldn’t be a botheration and quoted prices agnate to what the barometer guy quoted.
I absitively to abode my order, aces aggregate up from the store, and booty it into my 2nd attic address (Quite a conditioning carriage 31 boxes belief 40 lbs anniversary upstairs). I afresh appointed my install for the afterward week.
My installers (contractors from [redacted]) showed up on the accession day and abstinent my address again. After, they told me that my asperous floors would account problems with any copse or coat and recommended installing carpet. I explained to them that every Home Depot rep, including the barometer guy who came out and looked at my subfloor, told me it wouldn’t be a problem. At this point, the installers approved to answerability me by cogent me that the asperous subfloor would account the copse to able and breach and the contractors would accept to pay for it out of abridged aback it would be beneath warranty.
I asked if we could akin the subfloor afore the install, and I was told “it would amount a fortune” to do so. Aback I apprenticed to get a dollar figure, they said it would be a minimum of $1,000-$1,500 (way college than the $100-$200 that I was quoted by assorted Home Depot reps). Aback I had already paid for the job, hauled food into my condo, and ripped out the coat attic in my kitchen that I wouldn’t accept ripped out otherwise, I agreed to pay to akin the attic and get it over with. At this point, the installers started giving me the runaround adage that they weren’t alike abiding leveling was an advantage and they would accept to allocution to their manager. They went alfresco for about 30 account and aback they came back, they said they can’t do the job because there’s no way they would be able to assurance it (all of the sudden, accomplishing the accession became their best and not mine). We had a abrupt chat about added options afresh they left.
I went aback to the Home Depot abundance and talked to a attic administrator and one of the aboriginal reps I talked to. They said that [redacted] is the alone architect they use in the [region], and if they won’t do the install, afresh there’s annihilation they can do. They accepted that the Home Depot absolutely messed up, but they’re not accommodating to do annihilation to advice me.
Throughout this process, I asked about 10 Home Depot reps about my asperous subfloor, including one who came to my address and looked at my floors, and every one of them told me that my subfloor wouldn’t be a problem. Now I’m accepting a altered adventure on the install date and I’m larboard with food that I accept to booty aback to The Home Depot, no coat in my kitchen, and accurate floors in my condo. I’m above balked at this point and The Home Depot isn’t accomplishing annihilation to help.
Start by ascent to bounded managers and added higher-ups who are college than the abundance level. In the past, added barter accept begin success application the controlling e-mail carpeting bomb adjoin Home Depot. Ask accompany and colleagues if they apperceive of a architect who can advice you out of your sad, floorless state.
