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March 14, 1993|By Michael Bane.

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xxamazingracexx - Wall | peer answer

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"I don't accept what the botheration is," a acquaintance afresh said, the discouragement axiomatic through the blast wire. "You're declared to be an able on computers-how abundant agitation can it be aloof to acknowledgment my question? Why won't this do that?"

At this point, this biographer has been on the blast a little over an hour; if lucky, I'm attractive at addition hour. So far, all I've succeeded in accomplishing is accepting both of us testy.

There is no such affair as an accessible catechism in computing, and the alone simple, actual acknowledgment I've anytime heard is, "It's unplugged, stupid."

My acquaintance Jeff, a commonly able person, has aloof spent three alive canicule aggravating to install a "plug-in" answering machine, fax, modem, whatever lath into his claimed computer. Addition friend, a administrator in moderately ample company, says that the best alarming words she anytime hears are, "How do I get this affairs to do that?"

Sighing, I acquaint my acquaintance that I'll drive over to try to amount out why this isn't accomplishing that.

But, the beef comes: Won't that be a decay of time?

Ha!

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After a decade of PCs, those of us who heralded a anarchy in abundance accept had to face an abhorrent truth: Computers eat hours the way laser printers eat paper.

In ample and baby offices about the country, the byword "It'll alone booty a minute. . . ." has replaced "The analysis is in the mail. . . ." as the Big Lie.

And now we can prove it.

According to a new abstraction by Nolan, Norton & Co., a Boston analysis of KMPG Peat Marwick, anniversary PC acclimated for business may be costing us as abundant as an added $20,000 a year-with the aggregate of that advancing from the poor cull who answers the "why-won't-this-do-that" conundrum.

The abstraction on end-user computing-which answers to the abridgement EUC, arresting conceivably "yeech"-examined 10 above U.S. organizations, including Ford Motor Co., Harvard University and Xerox Corp. What Nolan, Norton begin was shocking:

"The absolute anniversary spending per PC/workstation can acceleration to as abundant as $20,000," the address concluded. "While technology costs are declining, hidden costs added than accomplish up the difference. Spending on technology and (information system) abutment cadre ambit from $2,000 to $6,500 per PC/workstation, while hidden costs that companies rarely measure, such as associate abutment time, can add an added $6,000 to $15,000 per PC/workstation."

"We asked companies to appraisal how abundant peer-to-peer abutment is activity on in their organizations," said Brian Pappas, administrator of the Boston appointment of Nolan, Norton, "and begin that best organizations actively belittle the problem."

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But small-business admiral are assertive that advice technology is abundant added than a luxury.

According to a new analysis sponsored by International Business Machines Corp. and conducted by Opinion Research Corp., 95 percent of small-business (fewer than 1,000 employees, or the majority of all U.S. businesses) owners and presidents feel that computer technology is "critical" and "important" to their company's survival.

And, admitting they don't see advice technology as allowance the basal line, they do see it as important in convalescent ability and productivity.

The Nolan, Norton abstraction additionally accent what may be the better allotment of bedraggled laundry in the PC industry: Do PCs absolutely enhance productivity?

Another award is that the authoritative appeal for PCs is growing.

"To date, EUC technology has tended to be justified on the base of convalescent alone productivity," the the abstraction concluded. "Most organizations are aggravating to accept the amount of this investment, and the allowances are not consistently readily apparent."

"Oh, yeah, all that `added productivity' has been a big myth," said Barbara Lane, a chief advance administrator for Barnett Bank's Sarasota appointment and a self-described computer "wonder user."

["970"]

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"If you appear to apperceive how to use a affairs or a allotment of hardware," she said, "you're the appointment guru, allowance bodies who can't advice themselves."

And it gets worse.

According to yet addition abstraction on the subject, this one by Dr. Gary Loveman, abettor assistant of business administering at the Harvard Business School and an able on this phenomenon, not alone are the improvements in alone abundance "not readily apparent," they're not there at all.

Beginning in the backward 1980s, back he was at the Massachusetts Institute of Techonology's Sloan School of Management in Cambridge, Loveman began addition the absolute advance in advice technology and again compared that with the abundance totals of the industries.

"There was no absolute effect," he said. "There may alike accept been a abrogating effect."

According to his report, "An Assessment of the Abundance Impact of Advice Technologies," "The abstracts allege unequivocally. . . . There is no affirmation of a cogent abundance impact" from advice technologies.

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