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only stupid answers

If at aboriginal you don’t succeed, try. And try again, aloof like Gail Morin.

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Here’s what happened back Morin’s 9:15 a.m. flight from Paris to San Francisco was delayed several times because of automated problems — first, a annihilate with a generator, afresh a disobedient heating and cooling system. All told, Morin was delayed four hours.

“We spent an hour at the aboideau and three hours central the alike at the gate,” she recalls. “United canceled the flight, afresh reinstated for the aforementioned day, afresh canceled afresh until the abutting day.”

Now, had this flight been domestic, United would accept owed her nothing. But back the flight originated in Europe, it was absolute by EU 261, the European airline customer aegis rule. Morin knew this, but United didn’t appetite to pay up.

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In the end, they accomplished a accommodation of sorts, acknowledgment to Morin’s negotiating accomplishment and tenacity. There’s a assignment actuality for all of us who ability be up adjoin an determined airline. Persistence generally pays a handsome dividend.

After abandoning her aboriginal flight, United’s problems continued.

“They gave us auberge and meal vouchers, but the aboriginal auberge they gave us ran out of rooms,” she remembers. “We accustomed at the additional auberge at our own bulk at about 6:30 p.m. The abutting day, it was the exact aforementioned aircraft. We accustomed 15 account aboriginal at SFO, but had to adjournment on to one-and-a-half hours to alight because the aboideau was occupied.”

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So, all told, not the best flight experience. Now, beneath EU 261, United should accept compensated her $1,334 for the delay. Instead, afterwards acquainted her anger post-flight, United offered her 10,000 afar or $200 in biking vouchers. Airlines generally do this with abeyant EU 261 claims because if they can get barter to booty the offer, they’re off the angle for the abounding amount.

Morin wouldn’t let United get abroad with it.

“I wrote a blunt and affable letter acknowledgment what happened and beatific it via United’s online acknowledgment service,” she says.

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I’m array of blessed to address that United bumped up her advantage to 25,000 afar or $800 in biking vouchers. She didn’t alike accept to go through our United Airlines controlling contacts.

“I chose the $800 each,” she says.

I say “sort of” because while Morin adumbrated she’s happy, United owed her cold, adamantine cash. Instead, it beatific her funny money that expires in a year.

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Her case underscores the accent of alive the applicative laws (either EU 261 or federal regulations, if you’re in the States) and not demography “no” for an answer. I’m assured that my advancement aggregation could accept extracted the $1,334 from United, but Morin asked us to angle down, so we will.

But the affair I absolutely like about this one is that Morin wouldn’t aloof booty “no” for an answer, and that’s a admired takeaway for anyone in a agnate situation. Seriously, don’t booty “no” for an answer. You never apperceive what an airline — or any added aggregation — ability do for you.

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