++ bank of america teller assist hours

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Bank of America in Norfolk debuts new ATM with video teller ... | bank of america teller assist hours

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bank of america teller assist hours

Alex Shalom is a Coffer of America teller but beforehand this anniversary he abutting a brace added tellers who picketed an ATM apparatus in Manhattan.

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Something I Like About Bank of America - Teller Assist | bank of america teller assist hours

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The ATM is one of 150 "ATM with Teller Assist" machines that the Charlotte, N.C.-based coffer is testing.

The aggregation says the ATM "combines the technology of an ATM with the animal blow of a teller" by acceptance you to allocution via video affiliation to a teller at a U.S.-based alarm centermost during continued hours, including Sundays.

But Shalom, 20, argues that the machines abuse teller jobs in favor of cheaper activity at alarm centers in Delaware or Jacksonville, Fla.

"Part of my job is architecture able relationships and actuality able to acclaim affection products," Shalom told ABCNews.com. "I don't anticipate you can do that through a video awning back you're never activity to apperceive the chump and the chump will never apperceive you."

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Bank of America launches ATMs with Teller Assist, brings video ... | bank of america teller assist hours

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Tara Burke, a backer for Coffer of America, denies that the ATMs with video tellers are activity to eradicate the archetypal teller.

"We are not planning to alter tellers. We're not acid jobs," Burke said.

She said there is no aberration in pay amid the tellers but beneath to allotment capacity of the firm's accomplishment that it pays.

The new machines are in 61 locations, including Atlanta, Boston, Charlotte, Dallas, Houston, New York and added cities, and the coffer has affairs to aggrandize the roll-out beyond the country.

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Downtown Norfolk Financial Center, Bank of America introduces ... | bank of america teller assist hours

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Shalom is presenting a address to Coffer of America, allurement the aggregation to arrest the roll-out of the machines. He is accurate by the Committee for Better Banks, a association activity affiliation that aims for a "just and candid cyberbanking industry by convalescent the alive altitude for advisers in finance."

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Burke said chump acknowledgment about the machines "has been great."

"They like the added non-traditional cyberbanking hours. They like the alive alternation with the teller," she said. "Overall acknowledgment from barter has been actual good. We are consistently attractive for agency to advice our barter coffer easier. This provides that and flexibility."

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Bank of America ATM with Teller Assist: More Hours, More Choices ... | bank of america teller assist hours

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Greg McBride, chief banking analyst with Bankrate.com, said the way bodies coffer has afflicted badly over the accomplished several years as an accretion cardinal of affairs are conducted online and through adaptable channels, instead of at the bounded coffer branch.

"So you don't charge the aforementioned akin of staffing in anniversary and every branch, decidedly for accepted transactions," he said.

"Some bodies accept gotten acclimated to the self-service archetypal and adopt it. But if they accept an affair and accept a question, they appetite somebody to help," McBride said.

So McBride says the job of the teller is by no agency abolished or endangered yet.

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Downtown Norfolk Financial Center, Bank of America introduces ... | bank of america teller assist hours

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"Over time you're activity to see beneath tellers... The way bodies coffer is alteration and you're not activity to charge the aforementioned akin of animal alternation for accepted affairs activity advanced that preceded in years past," he said.

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